70 Restaurant Survey Questions for Guest Insights with Template

Did you know 92% of people say a single bad dining experience can make them stop visiting a restaurant entirely, but almost the same number would consider returning if management took their feedback seriously and made an effort to address their concerns ( source ).

Similarly 95% still rely on reviews when choosing where to eat. That’s why conducting a feedback survey is one of the most powerful ways to keep your guests coming back even after a bad experience, and gain reviews from guests with a good experience.

In this article, we share 70 restaurant survey questions categorized for actionable insight. From food quality to ambiance and value for money, this list mixes multiple choice, rating scales, and open-ended feedback, perfect for restaurants, cafes, fast-food chains, and even food trucks.

Before we begin, here is an end-to-end feedback template that we built specifically for restaurants. We handle everything from 1 star to 5 stars for you. Making sure bad experiences still give you one more chance and good experiences get to the world as a review.

Check it out here for customizability or just try it out below:

Let’s dive in 👇

Restaurant Survey Questions at a glance:

Category	Question
Food Quality	How would you rate the taste of your meal?
Food Quality	Was the food fresh and well-prepared?
Food Temperature	Was your food served at the correct temperature?
Portion Size	Were the portion sizes satisfying?
Menu Variety	Did you find enough options on the menu?
Dietary Needs	Were your dietary restrictions accommodated?
Drink Options	Were you satisfied with the drink choices?
Service Quality	How friendly was the staff?
Service Speed	How fast was your order served?
Staff Knowledge	Was the staff knowledgeable about the menu?
Cleanliness	Was the restaurant clean?
Ambience	How would you rate the restaurant’s ambiance?
Noise Level	Was the noise level comfortable for dining?
Comfort	Were the chairs and tables comfortable?
Restroom Cleanliness	Were the restrooms clean and well-stocked?
Payment Experience	Was the billing/payment process smooth?
Value for Money	Was the meal worth the price you paid?
Return Likelihood	How likely are you to visit us again?
Recommendation	Would you recommend us to others?
Overall Satisfaction	How satisfied are you with your overall experience?
Online Ordering	Was it easy to place your order online?
Delivery Speed	Was your delivery on time?
Food Packaging	Was the food packaging secure and clean?
Reservation Experience	Was the reservation process smooth?
Wait Time	Was your waiting time reasonable?
Loyalty Programs	Are you aware of our loyalty program?
Promotions	Did you find our promotions valuable?
Social Media Presence	Do you follow us on social media?
Event Hosting	Would you consider us for events or parties?
First-Time Experience	Was this your first time dining with us?
Customer Complaints	Was your issue handled properly (if any)?
Suggestions	Do you have any suggestions for improvement?
Favorite Dish	What was your favorite item from the menu?
Least Favorite Dish	What dish didn’t meet your expectations?
Special Requests	Were your special requests fulfilled accurately?
Kid-Friendliness	Was the restaurant kid-friendly?
Accessibility	Was the restaurant accessible (ramps, restrooms, etc.)?
Parking	Was parking easily available?
Eco-Friendliness	Were there any eco-friendly practices you noticed?
Wait Staff Appearance	Was the staff neatly dressed?
Reservation Accuracy	Was your reserved table ready on time?

Restaurant Survey questions to collect feedback related to Food & drinks

Collect insights on meal taste freshness temperature and portion size to improve your menu.

1. How would you rate the taste of your meal? (1 = Very Poor, 5 = Excellent)
2. Was your meal visually appealing? (Yes / No)
3. Was your food served at the correct temperature? (Yes / No)
4. Did the portion size meet your expectations? (Too small / Just right / Too large)
5. Was the food worth the price? (Not at all / Somewhat / Definitely)
6. How satisfied were you with our drink selection? (1–5 scale)
7. Did you find enough vegetarian/vegan options? (Yes / No)
8. Were your dietary restrictions accommodated? (Yes / No / Didn’t apply)
9. How do you feel about the seasoning and spice level? (Under-seasoned / Perfect / Over-seasoned)
10. Would you recommend any specific dish to a friend? (Open-ended)

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Service related survey questions

Understand staff friendliness speed and overall service quality from the customer perspective.

1. Were you greeted promptly upon entering? (Yes / No)
2. How friendly was your server? (1 = Not friendly, 5 = Extremely friendly)
3. Was your server attentive throughout the meal? (Yes / No + Optional Comment)
4. Did the server explain menu items clearly? (Yes / No)
5. Was the staff knowledgeable about the menu? (Yes / No)
6. Did your food arrive in a reasonable time? (Yes / No / Took too long)
7. How would you rate the checkout or billing process? (1–5 scale)
8. Did staff handle any special requests or issues effectively? (Yes / No / Not applicable)
9. Did anyone make your experience extra special today? (Open-ended)
10. Were you thanked or acknowledged before leaving? (Yes / No)

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Collect Feedback on Ambience & Environment

Measure cleanliness comfort and atmosphere so every guest enjoys the dining space.

1. Was the restaurant clean and tidy? (Yes / No)
2. Was the music volume comfortable? (Too loud / Just right / Too quiet)
3. How would you describe the ambiance in 3 words? (Open-ended)
4. Was the lighting appropriate for dining? (Too dim / Perfect / Too bright)
5. How inviting was the decor and atmosphere? (1 = Poor, 5 = Excellent)
6. Were the restrooms clean and well-maintained? (Yes / No / Didn’t use)
7. Was the table setup (cutlery, plates, etc.) clean and complete? (Yes / No)
8. How did the restaurant smell? (Pleasant / Neutral / Unpleasant)
9. Were the chairs and tables comfortable? (Yes / No)
10. Was the air conditioning/heating comfortable? (Too hot / Just right / Too cold)

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Restaurant Survey questions for Value for Money

1. Was the pricing reasonable for the quality provided? (Yes / No)
2. Did you feel the food and service matched the prices? (Underpriced / Fair / Overpriced)
3. How likely are you to return? (Scale: 1–10)
4. How likely are you to recommend us to a friend? (Scale: 1–10)
5. Did you use any discounts or loyalty programs? (Yes / No)
6. Would you sign up for future discounts or offers? (Yes / No)
7. What’s one thing you’d improve to make it more “worth it”? (Open-ended)
8. Do you prefer combo meals, à la carte, or buffets? (Combo / À la carte / Buffet)
9. If you could change one thing about our pricing, what would it be? (Open-ended)
10. What is your average dining budget when visiting us? (< $0.50 / $4–$7 / $7+)

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Before opening - Essential Survey questions:

Validate concept cuisine and pricing before launch to attract your ideal diners.

1. What kind of cuisine do you prefer? (Indian / Italian / Continental / Asian / Other)
2. What would make you choose a new restaurant? (Menu / Ambiance / Prices / Location / Reviews)
3. Would you prefer indoor or outdoor seating? (Indoor / Outdoor / Either)
4. How far are you willing to travel to dine out? (< 2 km / 2–5 km / >5 km)
5. What price range is acceptable for a main course? (₹100–₹250 / ₹250–₹500 / ₹500+)
6. Would you attend a soft launch or invite-only tasting? (Yes / No)
7. How important is vegetarian/vegan availability to you? (Not important / Somewhat / Very important)
8. What restaurant style do you prefer? (Fine Dining / Casual / Fast-casual / Café)
9. What payment modes do you use most? (UPI / Card / Cash / Wallets)
10. What time do you typically dine out? (Breakfast / Lunch / Dinner / Late-night)

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General Feedback for restaurant surveys

Capture open feedback on the overall experience to uncover hidden improvement areas.

1. What was the best part of your experience today? (Open-ended)
2. What was your least favorite part of your visit? (Open-ended)
3. Is there anything we could have done better? (Open-ended)
4. How did you hear about us? (Google / Social Media / Friend / Walk-in / Other)
5. Was your reservation experience smooth? (Yes / No / Walk-in)
6. Have you dined here before? (First time / A few times / Regular customer)
7. Would you be open to joining our customer panel? (Yes / No)
8. What new item would you like to see on the menu? (Open-ended)
9. Do you follow us on social media? (Yes / No / Didn’t know)
10. Would you be interested in themed nights or live events? (Yes / No)

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Multiple Choice Survey question examples for Restaurants

Multiple choice questions help streamline feedback collection at scale.

1. What’s your go-to order type?
   • Dine-in
   • Takeout
   • Delivery
   • Drive-thru
2. Which of these matters most in your decision to dine out?
   • Food quality
   • Fast service
   • Ambiance
   • Price
3. How often do you eat out per week?
   • Once
   • 2–3 times
   • 4+ times
   • Rarely
4. What occasion brought you here today?
   • Casual meal
   • Date
   • Family outing
   • Business meal
5. What kind of drinks do you prefer?
   • Mocktails
   • Cocktails
   • Coffee/Tea
   • Soft drinks
   • None
6. How important is Instagram-worthiness to you?
   • Very important
   • Somewhat
   • Not at all
7. Would you like takeaway packaging to be eco-friendly?
   • Yes
   • No
   • Don’t care
8. What influences you most when choosing a restaurant?
   • Online ratings
   • Word of mouth
   • Location
   • Menu diversity
9. How do you usually order food?
   • Walk-in
   • Phone call
   • Website
   • Doordash
10. What platform would you prefer for a feedback form?
    • WhatsApp
    • SMS
    • Email
    • In-store tablet

Ready to turn guest feedback into 5-star reviews?

Formbricks makes it easy to collect meaningful restaurant feedback with QR codes, smart forms, and automated flows that catch unhappy customers before they leave a bad review. Try our free restaurant survey template here or customize your own today.

Let’s make every meal better, one response at a time. 🍽️✨

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