E-Commerce | Example Customer Journey

Customer about to abort checkout

Trigger Cart Abandonment Survey

Move your cursor outside this website to see the survey.

This trigger only works on desktop devices.

After completed purchase

Incentivised Product Discovery Survey

Thanks for your purchase!

Your order is being processed 🚚

Order number: #123ABC

Date of delivery: Sep 13th, 2024

Double your warranty in 10 minutes 🎁

Your glasses come with a 1 year warranty. Answer this 10-minute survey and get an additional year of warranty for free:

Wait 5 days after delivery

Incentivise follow-up purchase through Product Review Request

Write a review, get 30% off next order!

Help others find the right glasses 🤓

Reviews play an essential role when people decide what to buy online.

Interested?

Try Formbricks for E-Commerce now

We're happy to get you started, no credit card required.