Free CSAT Calculator - Measure Customer Satisfaction
CSAT Calculator
Enter the number of responses for each satisfaction level
What is CSAT?
Customer satisfiction score (CSAT) is a common industry standard method to measure how happy their customers are at any point in the customer journey or interaction.
You might be have seen "How satisfied were you?" surveys after using some product. But this calculator can help you convert that collected data into actionable insights.
How to calculate CSAT?
To calculate CSAT, you only need to focus on how many people were satisfied. Here's the Formula:
CSAT Formula
CSAT (%) = ((Satisfied responses + Very satisfied responses) / Total responses) × 100
Simplest way to collect CSAT data is to conduct surveys at various touchpoints after customer is done using your service or product. You can use different type of scales to measure the customer satisfactions depending on the tone of your survey and product. Feel free to start with our CSAT survey template
Few different scales
1 2 3 4 5
😠 😕 😐 🙂 😄
⭐ ☆ ☆ ☆ ☆
🔴 🟠 🟡 🟢 🟢🟢
Once you have all the CSAT data you from your customers. You can use our calculator to calculate the CSAT score for your service or product.
Interpreting CSAT score
Once you have the CSAT score for your service you can already see some insights on your customer satisfaction.
| CSAT Score (%) | Interpretation |
|---|---|
| 85–100% | Excellent – Customers love you! Keep it up. |
| 70–84% | Good – You're doing well, but there's room to improve. |
| 50–69% | Average – Mixed reviews; investigate friction points. |
| Below 50% | Poor – Many customers are unhappy. Time for action. |
Note: Context is important in this case. 75% CSAT can be good in tech support environment. But same score can be a big red flag in Luxury or Hospitality sector.
This score can now be compared with other industry standard CX methods like NPS, Churn rate, and more
Final Thoughts
Customer Satisfaction is not just a metric, it is a reflection of how well customers perceive your business, service or product. It gives a clear snapshot of how well your business meets expectations.
You can use our calculator to make data-driven decisions, cover pain points and truly improve the customer experience. In simple terms, when your customers speak, CSAT helps you listen.
Try Formbricks now
