Improve Customer Experience With Cost-Effective, Omni-Channel E-Commerce Survey Software
Track feedback across all channels and keep customers coming back. Try the most insightful, user-friendly experience management software for e-commerce companies today.
Own your data
The real cost of a typical survey vendor
What you give up with a closed, hosted platform, and what stays yours with a self-hosted, open-source core.
Vendor Lock-in
Depth of Insight
Compliance Burden
3rd-party SaaS vendor
Formbricks
Pay-Per-Response
- Description
- Only pay for actual responses, not for website visitors or survey displays. Deploy surveys across high-traffic pages without risking excessive cost.
Fly Around Ad Blockers
- Description
- While competitors serve surveys from domains marked as ad domains, Formbricks is delivered from your own domain and server.
Faster Decision Making
- Description
- Get real-time actionable insights with continuous NPS and CSAT tracking, custom dashboards, and AI-powered tagging and categorization.
Gather Insights Across All Touchpoints Without Overpaying
Whether you sell B2B or B2C, your company’s success is directly correlated to how well you understand your customers. With Formbricks e-commerce survey software, you can make data-driven decisions that improve loyalty and enhance conversions by collecting and analyzing large amounts of customer feedback without incurring excessive costs.
Access Control
Enterprise Auth, Built In
Keep control of who can see what. Formbricks connects to your identity provider and enforces the access controls enterprise and regulated teams expect.
Single Sign-On (SSO)
- Description
- Authenticate through your existing identity provider with SSO via OIDC (Okta) and SAML, no separate credentials to manage or offboard.
Workspace-Level Isolation
- Description
- Every team, department, or business unit gets its own workspace, so surveys and responses stay siloed to exactly the people who should see them.
MFA, RBAC & Audit Logging
- Description
- Enforce multi-factor authentication, role-based access controls, and full audit logging to meet your security and governance requirements.
Use Cases
Boost Loyalty & Enhance Shopping Experiences
Formbricks e-commerce survey software helps you understand customer needs, optimize the shopping journey, and drive repeat purchases.
Maximize Conversions
Formbricks makes it easy to improve conversion rates with data-driven insights. Collect feedback across various touchpoints, then diagnose areas for improvement to decrease cart abandonment and optimize the checkout experience.
Optimize Omni-Channel Customer Experience
Conduct surveys in-person and across the web, mobile, email, and apps to capture feedback wherever it's needed. Then analyze within Formbricks to ensure a consistent and seamless customer journey.
Using
Collect Post-Purchase Feedback
Simplify product review solicitation and continuously gather CSAT scores. Improve shipping, optimize delivery experiences, and collect more reviews with robust analytics and custom dashboards.
Using
Incentivize Reviews
Boost your product reviews and ratings by offering incentives through targeted surveys. Use Formbricks to create post-purchase surveys that encourage customers to leave honest feedback, increasing social proof and driving more sales.
Using
Deployment & Support
Self-Hosted Doesn't Mean Unsupported
Open-source and self-hosted shouldn't mean you're on your own when something breaks. Formbricks backs your deployment with hands-on setup, enterprise SLAs, and expert guidance from day one through ongoing operations.
Deployment Support
- Description
- Get your self-hosted instance running correctly with Helm charts, GitOps-ready configuration, and hands-on DevOps guidance from our team, not just a repo and a wiki link.
Enterprise Support SLAs
- Description
- Back your deployment with enterprise SLAs covering guaranteed response times, upgrade and patching guidance, and a support tier that matches your operational requirements.
Professional Services
- Description
- Onboard faster with expert-led setup, configuration, and XM best-practice guidance, so your teams are productive from day one.
GDPR Compliant
- Description
- Formbricks is fully compliant with the European General Data Protection Regulation, ensuring data protection by design and default.
CCPA Compliant
- Description
- Formbricks adheres to the California Consumer Privacy Act, providing robust data protection for California residents.
SOC 2 Type II
- Description
- We are SOC 2 Type II compliant, demonstrating our commitment to rigorous security controls and processes.
ISO 27001 (In Progress)
- Description
- We are actively working towards ISO 27001 certification, further strengthening our information security management practices.
Get Expert XM Support
Accelerate customer experience excellence with comprehensive knowledge transfer and consulting support from Formbricks. We’ll instruct your teams on XM best practices spanning targeted in-app bank surveys, reporting, NPS collection processes, and more.
Simplify Compliance Reviews
Formbricks is all about data privacy: Whether you choose our cloud service hosted in Germany or our self-hosted solution, Formbricks ensures full compliance with GDPR, CCPA, and other major data protection regulations.
Ensure Seamless Operations
Keep processes running smoothly and maintain high standards with convenient enterprise support SLAs. Get built-in Kubernetes support and synced Redis cache, with full customization options for your specific needs.
Pay only for responses
High traffic doesn’t have to mean high costs
Have a look at how much you could save.
