Improve Customer Experience With Cost-Effective, Omni-Channel E-Commerce Survey Software
Track feedback across all channels and keep customers coming back. Try the most insightful, user-friendly experience management software for e-commerce companies today.
Pay-Per-Response
- Description
- Only pay for actual responses, not for website visitors or survey displays. Deploy surveys across high-traffic pages without risking excessive cost.
Fly Around Ad Blockers
- Description
- While competitors serve surveys from domains marked as ad domains, Formbricks is delivered from your own domain and server.
Faster Decision Making
- Description
- Get real-time actionable insights with continuous NPS and CSAT tracking, custom dashboards, and AI-powered tagging and categorization.
Gather Insights Across All Touchpoints Without Overpaying
Whether you sell B2B or B2C, your company’s success is directly correlated to how well you understand your customers. With Formbricks e-commerce survey software, you can make data-driven decisions that improve loyalty and enhance conversions by collecting and analyzing large amounts of customer feedback without incurring excessive costs.
- 3x
Higher Return
- Description
- Companies providing a great customer experience achieve a 3x higher return compared to companies with poor CX. (SOURCE: Forrester)
- 16%
Willingness to Pay More
- Description
- Customers reported they’d be willing to pay up to 16% more for the same product when provided with a great customer experience. (SOURCE: PwC)
- 84%
Revenue Uptick
- Description
- More than 10 out of every 12 companies saw an uptick in revenue after improving customer experience. (SOURCE: Dimension Data)
Use Cases
Boost Loyalty & Enhance Shopping Experiences
Formbricks e-commerce survey software helps you understand customer needs, optimize the shopping journey, and drive repeat purchases.
Maximize Conversions
Formbricks makes it easy to improve conversion rates with data-driven insights. Collect feedback across various touchpoints, then diagnose areas for improvement to decrease cart abandonment and optimize the checkout experience.
Optimize Omni-Channel Customer Experience
Conduct surveys in-person and across the web, mobile, email, and apps to capture feedback wherever it's needed. Then analyze within Formbricks to ensure a consistent and seamless customer journey.
Using
Collect Post-Purchase Feedback
Simplify product review solicitation and continuously gather CSAT scores. Improve shipping, optimize delivery experiences, and collect more reviews with robust analytics and custom dashboards.
Incentivize Reviews
Boost your product reviews and ratings by offering incentives through targeted surveys. Use Formbricks to create post-purchase surveys that encourage customers to leave honest feedback, increasing social proof and driving more sales.
Using
GDPR Compliant
- Description
- Formbricks is fully compliant with the European General Data Protection Regulation, ensuring data protection by design and default.
CCPA Compliant
- Description
- Formbricks adheres to the California Consumer Privacy Act, providing robust data protection for California residents.
SOC 2 Type II
- Description
- We're in the process of obtaining SOC 2 Type II certification, demonstrating our commitment to rigorous security controls and processes.
Get Expert XM Support
Accelerate customer experience excellence with comprehensive knowledge transfer and consulting support from Formbricks. We’ll instruct your teams on XM best practices spanning targeted in-app bank surveys, reporting, NPS collection processes, and more.
Simplify Compliance Reviews
Formbricks is all about data privacy: Whether you choose our cloud service hosted in Germany or our self-hosted solution, Formbricks ensures full compliance with GDPR, CCPA, and other major data protection regulations.
Ensure Seamless Operations
Keep processes running smoothly and maintain high standards with convenient enterprise support SLAs. Get built-in Kubernetes support and synced Redis cache, with full customization options for your specific needs.
Pay only for responses
High traffic doesn’t have to mean high costs
Book a demo today to learn how much you could save.
