App Surveys


App surveys have 6-10x better conversion rates than emailed out surveys. This tutorial explains how to run an app survey in your web app in 10 to 15 minutes. Let’s go!

  1. Create a free Formbricks Cloud account: While you can self-host Formbricks, but the quickest and easiest way to get started is with the free Cloud plan. Just sign up here and you'll be guided to our onboarding like below:
Choose website survey from survey type
  1. Connect your App/Website: Once you get through a couple of onboarding steps, you’ll be asked to connect your app or website. This is where you’ll find the code snippet for both HTML as well as the npm package which you need to embed in your app:
Code snippet for connecting app with Formbricks

Paste the code snippet in your app and reload the page. You should now see the Formbricks widget in the lower right corner of your app! The integration is now complete.

App connected with Formbricks

Onboarding is complete! Now let’s create our first survey as you should see templates to choose from after clicking on Next:

Choose a survey template
  1. Create your first survey: To be able to see a survey in your app, you need to create one. We’ll choose one of the templates and head over to the survey settings:

Pick the Survey Type as App Survey.

Survey settings for app survey
  1. Set Trigger for the Survey: Scroll down to Survey Trigger and click on + Add action, choose New Session. This will cause this survey to appear when the Formbricks Widget tracks a new user session:
Survey trigger settings for app survey
  1. Set Recontact Options for debugging: In Recontact Options we choose the following settings, so that we can play around with the survey more easily. By default, each survey will be shown only once to each user to prevent survey fatigue:
Recontact options for app survey
  1. Publish your survey: Now hit Publish and you’ll be forwarded to the Summary Page. This is where you’ll find the responses to this survey.
Survey published successfully
  • We offer framework guides for various frontend tech, head over to the the App Survey Framework Guides to get started with your app survey.
  • Head over to our App Survey SDK documentation to get started with the App Survey JS SDK.

Still struggling or something not working as expected? Join our Discord! and we'd be glad to assist you!

Was this page helpful?