Customer Satisfaction Score (CSAT)
Why is it useful?
This survey measures the Customer Satisfaction Score (CSAT) of your product or service. It helps identify areas where users are satisfied or dissatisfied. By understanding CSAT, product managers can improve the overall user experience.
How to get started:
Once you have setup the Formbricks Widget, you have two ways to pre-segment your user base: Based on events and based on attributes. Soon, you will also be able to import cohorts from PostHog with just a few clicks.
What is the Customer Satisfaction Score (CSAT) template mostly used for?
The Customer Satisfaction Score (CSAT) survey is designed to measure the satisfaction level of users with your product or service. It aims to identify areas where users are satisfied or dissatisfied and gather feedback to improve the overall user experience.
The survey includes a rating question asking users to rate their satisfaction with the product on a scale of 1 to 5. If users are not satisfied, they are prompted to provide more details on what could be improved. This helps in identifying specific pain points and areas for improvement.
Additionally, the survey includes an open-text question asking users to provide suggestions for improving their experience. This provides valuable insights into user needs and helps in making targeted improvements to the product.
Overall, the CSAT survey helps product managers understand user satisfaction, identify pain points, and make data-driven decisions to improve the overall user experience.