Transform Customer Experience With Comprehensive Retail Survey Software
Collect valuable feedback from shoppers in-store and online to optimize retail operations and increase customer loyalty. Try the most effective retail survey software today.
In-Store & Online Feedback
- Description
- Collect customer feedback seamlessly across all touchpoints - from in-store kiosks to mobile surveys to post-purchase follow-ups.
Real-Time Insights
- Description
- Get instant feedback on store layouts, product displays, staff performance, and customer satisfaction to make immediate improvements.
Staff Performance Tracking
- Description
- Monitor customer service quality, identify training opportunities, and recognize top performers with customer feedback data.
Optimize Every Touchpoint of Your Retail Customer Journey
Whether you operate brick-and-mortar stores, online shops, or both, understanding your customers is key to retail success. With Formbricks retail survey software, you can gather insights from every customer interaction to improve store layouts, enhance product offerings, and create memorable shopping experiences that drive loyalty and sales.
- 5%
Retention Profit Impact
- Description
- A 5% increase in customer retention can lead to profit growth between 25% and 95%, according to Bain & Company.
- 73%
Experience-Driven Purchases
- Description
- 73% of consumers say that customer experience is a key factor in their purchasing decisions. (PwC)
- 86%
Word-of-Mouth Influence
- Description
- 86% of buyers are willing to pay more for a better customer experience, showing the power of positive CX. (Oracle)
Use Cases
Enhance Customer Satisfaction & Drive Repeat Business
Formbricks retail survey software helps you understand shopper preferences, optimize store experiences, and increase customer retention.
Optimize Store Experience
Use Formbricks to gather real-time feedback about store layout, product placement, and overall shopping experience. Deploy surveys via mobile QR codes or in-store tablets to understand what works and what needs improvement in your physical retail space.
Collect Product Feedback
Understand customer preferences and product satisfaction with targeted post-purchase surveys. Gather insights about product quality, pricing perception, and feature requests to inform inventory decisions and product development strategies.
Using
Enhance Staff Training
Monitor customer service quality and identify training opportunities with customer feedback about staff interactions. Use mystery shopper surveys and regular customer satisfaction polls to ensure consistent, excellent service across all locations.
Using
Bridge Digital & Physical Retail
Create seamless omnichannel experiences by collecting feedback across online and offline touchpoints. Use email surveys for online shoppers and in-store surveys for walk-in customers to understand the complete customer journey and identify integration opportunities.
Using
GDPR Compliant
- Description
- Formbricks is fully compliant with the European General Data Protection Regulation, ensuring data protection by design and default.
CCPA Compliant
- Description
- Formbricks adheres to the California Consumer Privacy Act, providing robust data protection for California residents.
SOC 2 Type II
- Description
- We're in the process of obtaining SOC 2 Type II certification, demonstrating our commitment to rigorous security controls and processes.
Get Expert XM Support
Accelerate customer experience excellence with comprehensive knowledge transfer and consulting support from Formbricks. We’ll instruct your teams on XM best practices spanning targeted in-app bank surveys, reporting, NPS collection processes, and more.
Simplify Compliance Reviews
Formbricks is all about data privacy: Whether you choose our cloud service hosted in Germany or our self-hosted solution, Formbricks ensures full compliance with GDPR, CCPA, and other major data protection regulations.
Ensure Seamless Operations
Keep processes running smoothly and maintain high standards with convenient enterprise support SLAs. Get built-in Kubernetes support and synced Redis cache, with full customization options for your specific needs.
Start collecting insights today
Ready to transform your retail customer experience?
Discover what your customers really think and turn feedback into actionable improvements.
