Formbricks
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Turn Guest Feedback into Repeat Business

Create your survey

This service is completely free of charge.

How it works

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  1. 1Create a QR code with a survey for your restaurant
  2. 2Catch bad feedback before it goes public
  3. 3Get good feedback to write a 5-star review in exchange for a freebie
  4. 4Optional: Offer a discount voucher for their next visit and win repeat business

Deliver 5-Star Guest Experiences With Formbricks

Running a restaurant is hard work — and in today's world, good food and friendly service aren't always enough. To keep guests coming back and spreading the word, restaurant owners need to master Customer Experience (CX).

Formbricks customer experience tool for restaurants

Formbricks proves that open source surveys can be both powerful and user-friendly.

Jonathan Reimer, VP Developer Products @ Linux Foundation

Jonathan Reimer, VP Developer Products @ Linux Foundation

What Is Customer Experience (CX) for Restaurants?

Customer Experience means how your guests feel during and after their visit. Are they happy? Frustrated? Will they return or leave a negative review? With the right tools, you can measure that experience in real time — and take action to make it better.

Restaurant customer experience management

How the Formbricks Tool Works

We built this tool with restaurant owners in mind — no tech skills required. Create custom surveys, gather feedback, and turn insights into action.

Review form preview with customer ratings

Simple Process

How It Works

  • 📋

    Create Targeted Surveys

    Description
    Design custom surveys for feedback on food, service, and ambiance with our intuitive builder.
  • 📊

    Analyze Real-Time Insights

    Description
    Track satisfaction trends across locations and shifts to identify improvement opportunities.
  • Boost Online Reviews

    Description
    Direct happy customers to leave Google reviews while addressing concerns from unhappy guests.

Why Restaurant Owners Love This

This tool turns guest feedback into real business growth. Know how each shift is performing in real time, find and fix location-specific issues, win back unhappy customers before they leave a bad review, and use feedback data to train your team.

Restaurant owner reviewing customer feedback

Make Every Guest Feel Heard

You serve great food, now serve a great experience. Grab our free handbook on getting valuable feedback from your guests.

FAQ

Frequently Asked Questions