Feedback Box
Why is it useful?
The 'Feedback Box' survey allows users to easily share their thoughts, helping product managers gather valuable insights. It streamlines the feedback process, ensuring that issues and feature requests are addressed promptly. This tool enhances user engagement and satisfaction by showing that their opinions matter.
How to get started:
Once you have setup the Formbricks Widget, you can pre-segment your user base based on attributes. Read more about it in our Docs.
Preview
The 'Feedback Box' survey is designed for SaaS applications and is managed by product managers. It provides a seamless way for users to share their feedback directly through the app. The survey consists of multiple questions, each tailored to gather specific information about user experiences and needs.
The first question is a multiple-choice single question that asks users what's on their mind, offering options like 'Bug report 🐞' and 'Feature Request 💡'. Depending on the user's choice, the survey dynamically jumps to the relevant follow-up question, ensuring a personalized and efficient feedback process.
For bug reports, users are prompted to describe the issue in detail, which helps the product team understand and address the problem effectively. Additionally, users are given the option to be notified once the issue is resolved, enhancing communication and trust between the users and the product team.
For feature requests, users can elaborate on their ideas and the problems they want solved. This open-text question allows users to provide detailed feedback, which is crucial for the product team to prioritize and implement new features that align with user needs.