Best Practices

Feedback Box

The Feedback Box gives your users a direct channel to share their feedback and feel heard.

Purpose

A low friction way to gather feedback helps catching even the smallest points of frustration in user experiences. Use automations to react rapidly and make users feel heard.

Formbricks Approach

Make it easy: 2 clicks to share feedback
Pipe insights where team can see them and react quickly

Installation

To add the Feedback Box to your app, you need to perform these steps:

Create new Feedback Box at app.formbricks.com
Add user action to trigger Feedback Box
Update recontact settings to display correctly

1. Create new Feedback Box

If you don't have an account yet, create one at app.formbricks.com

Then, create a new survey and look for the "Feedback Box" template:

2. Update question content

Change the questions and answer options according to your preference:

3. Create user action to trigger Feedback Box:

Go to the “Audience” tab, find the “When to send” card and choose “Add Action”. We will now use our super cool No-Code User Action Tracker:

You can also add actions in your code

You can also create Code Actions using formbricks.track("Eventname") - they will automatically appear in your Actions overview as long as the SDK is embedded.

We have two options to track the Feedback Button in your application: innerText and CSS-Selector:

innerText: This means that whenever a user clicks any HTML item in your app which has an innerText of Feedback the Feedback Box will be displayed.
CSS-Selector: This means that when an element with a specific CSS-Selector like #feedback-button is clicked, your Feedback Box is triggered.

4. Select action in the “When to ask” card

5. Set Recontact Options correctly

Scroll down to “Recontact Options”. Here you have to choose the right settings so that the Feedback Box pops up every time the user action is performed. (Our default is that every user sees every survey only once):

6. You’re ready publish your survey!

You need to have the Formbricks Widget installed to display the Feedback Box in your app. Please follow this tutorial (Step 4 onwards) to install the widget.