How Flix Improves Conversion and Enhances Mobility Services for Millions with Formbricks
Learn how Flix, a leading global mobility provider, utilizes Formbricks to target users effectively, gather insights, and improve their services.
About Flix
Flix is a global mobility platform offering bus and train services, connecting millions of passengers with sustainable and efficient transportation solutions. Flix counts over 3,000 employees and reported revenues of over €2 billion in 2023.
Formbricks has been a fantastic addition to our research stack! Its easy to use design, versatility, and responsive support team make it a powerful tool for gathering insights effectively.
Max Wohlers, Senior Quant UX Researcher @ Flix
The Open Source Advantage
Why Flix Chose Formbricks
Flix chose Formbricks due to the advantages of open source software.
Enhanced Data Privacy
- Description
- With self-hosting, Flix ensures better data privacy and security for their user insights.
Unbeaten Deliverability
- Description
- Formbricks surveys are delivered from Flix's own servers and therefore never blocked by privacy tools.
Unlimited Seats
- Description
- Formbricks is not priced per seat, so the insights are easy to access across the company.
Use Cases
How Flix Leverages Formbricks
Flix utilizes Formbricks' versatility to enhance their feedback collection and service development processes.
Smoke Testing
Flix conducts smoke tests with Formbricks to investigate user behavior and usage of new features before major releases. This process helps their product teams to build features that are tailored to user’s intention and verify key user flows.
Feedback During Booking Process
Throughout the booking process, Flix gathers feedback from tens of thousands of users across multiple countries and languages. This comprehensive approach allows them to refine their services, streamline the booking experience, and enhance customer satisfaction. The insights gained help Flix improve the user interface in real-time, address any pain points users may encounter, and tailor their offerings to meet the diverse needs of their customers.
Formbricks exemplifies the best of open-source software: rapid development, an active community, a responsive team, and a sustainable business model that ensures long-term support—all while remaining simple to self-host.
Jonas Höbenreich, Software Engineer @ Flix
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