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Recontact Options are the per-survey control for how often this survey may reappear to the same person. They are one layer of the full display logic — see Survey Display Logic for how they combine with targeting, the Cooldown Period, and triggers.
By default, a survey is shown to each user only once.

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Configuring Recontact Options

  1. Open the Survey Editor and select the Settings tab.
  2. Ensure the survey type is set to App Survey.
  3. Open the Visibility & Recontact section and choose an option under Recontact options.
The Visibility & Recontact section Available options:
  • Show only once (default) — show a single time, even if the user does not respond.
  • Show a limited number of times — show at most the specified number of times, or until the user responds (whichever comes first).
  • Ask until they submit a response — keep showing whenever triggered until a response or partial response is submitted.
  • Keep showing while conditions match — allow multiple responses and keep showing even after a response. Useful for continuous feedback collection, such as the Docs Feedback Survey or the Feedback Box.
Each option counts this survey’s own displays and responses only.

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Relationship to the Cooldown Period

Recontact Options decide how often a survey may repeat; the Cooldown Period is a separate, workspace-wide gate that limits how often a user sees any survey. Both must pass before a survey is shown — Recontact Options are evaluated first, then the Cooldown Period. The same Visibility & Recontact section is where a survey says how it treats that workspace-wide gate: Use Cooldown Period (the default), Ignore Cooldown Period for a survey that may show even if another survey was shown recently, or Set custom Cooldown Period to override the workspace value for this survey only.
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