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The Cooldown Period is a universal blocker that makes sure no user sees too many surveys in a short time. It is measured across all surveys in a workspace, which is especially helpful when several teams use Formbricks at the same time. It is one layer of the full display logic — see Survey Display Logic for how it combines with targeting, Recontact Options, and triggers.
The default Cooldown Period is 7 days.

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Workspace Cooldown Period

To adjust the workspace-wide Cooldown Period:
  1. Open Settings → Workspace → General.
  2. Find the Cooldown Period (across surveys) section.
  3. Set the interval, in days.
After a user sees any survey, no survey will be shown to them again until the Cooldown Period has elapsed.

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Overriding the Cooldown Period for a survey

In the Survey Editor, under Settings → Visibility & Recontact, each survey chooses how it interacts with the workspace Cooldown Period:
  • Use Cooldown Period (default) — the survey follows the workspace configuration and only shows if no other survey appeared during that period.
  • Ignore Cooldown Period — the survey can show whenever its conditions are met, even if another survey was shown recently.
  • Set custom Cooldown Period — override the workspace value for this survey only.

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How the Cooldown Period is measured

The Cooldown Period is measured from the last time the user saw any survey — not from the last time they saw this survey. A per-survey value therefore changes the length of the gap, not what resets it: a frequently-shown survey keeps pushing back a less-frequent one.
To run a survey on its own schedule regardless of other surveys — for example an NPS survey every 3 months — don’t rely on the Cooldown Period alone. Target it with an interaction-based segment such as have not seen this survey within 3 months, which is evaluated per survey. See Survey Display Logic for the full recipe.
Still struggling or is something not working as expected? Join us in GitHub Discussions and we’d be glad to assist you!