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Documentation Index

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Unify Feedback is the part of Formbricks that consolidates feedback from across your stack into a single, queryable store. Survey responses, CSV imports, API ingestions, and tool-generated records all land in the same model so you can analyze them together.

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Why Unify Feedback

Most companies collect feedback in many places: surveys, support tickets, app store reviews, NPS tools, sales calls. Each lives in its own silo with its own schema. Unify Feedback normalizes all of these into Feedback Records grouped under Feedback Directories, so they can be filtered, visualized, and acted on as one dataset.

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How it works

  1. Create a Feedback Directory. A directory is a tenant-scoped bucket for related feedback (for example, “Product Feedback” or “Support 2026”).
  2. Connect Sources. Pull data from Formbricks surveys, upload CSVs, or push records via the API.
  3. Explore Records. Browse, filter, edit, and tag individual Feedback Records.
  4. Discover Topics. Use vector based Topics & Subtopics (Preview) to cluster open-text feedback.
  5. Visualize. Build Charts and group them on Dashboards to share insights with your team.

Feedback Directories

Org-level buckets that group your feedback.

Feedback Records

The normalized unit of feedback inside a directory.

Feedback Sources

Connectors that bring data into a directory.

Dashboards & Charts

Visualize and share feedback insights.
Unify Feedback is an enterprise feature. Enable it on Formbricks Cloud with a paid plan, or self-host with a license.