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Topics & Subtopics is a Preview feature. The schema and UI may change.
Open-text feedback (“Why did you give this score?”, support tickets, app reviews) is rich but hard to count. Topics & Subtopics uses AI to cluster free text into a two-level taxonomy you can filter, count, and trend over time.

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How it works

  1. Pick a Feedback Directory under Unify → Topics & Subtopics.
  2. Formbricks scans value_text across the directory and proposes a set of Topics (broad categories) and Subtopics (specific themes within a topic).
  3. Each record can be assigned to one Topic and one Subtopic.

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What you can do today

  • Browse the proposed Topic / Subtopic tree for a directory.
  • Inspect which records cluster under each Topic.

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Roadmap

  • Manual edits to topic labels and assignments.
  • Topic filters on Charts and Dashboards.
  • Per-source topic confidence scoring.

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Requirements

  • A Feedback Directory with records.
  • Smart functionality (AI) enabled at the organization level. See AI Features.