10 GetFeedback Competitors for Enterprise Teams Leaving GetFeedback Direct in 2026
Johannes
Co-Founder @ Formbricks
13 Minutes
Updated November 13, 2026
GetFeedback Direct retires on December 31, 2026, and every team running Salesforce NPS, CSAT or CES programs on it needs a new home. This guide compares 10 GetFeedback competitors for that move, grouped by what your migration needs most: native Salesforce continuity, control over where data lives, or one enterprise platform for every department. If you only use the GetFeedback website widget, skip to the last group.
Key takeaways
- Deadline: GetFeedback Direct retires December 31, 2026 (Salesforce Ben). SurveyMonkey has not published a post-shutdown data retention policy, so export now.
- Official path: SurveyMonkey Enterprise, with Salesforce as a separately priced add-on that connects externally, not as a managed package.
- Keep native Salesforce: SurveyVista, Zonka Feedback and Responsly.
- Control where data lives: Formbricks, which you can self-host on your own servers or cloud account; its hosted Public Cloud is SOC 2 Type II audited, and Formbricks is ISO 27001 compliant.
- One enterprise platform for every team: Qualtrics, Alchemer and QuestionPro.
What is GetFeedback?
GetFeedback is a SurveyMonkey product line. SurveyMonkey has been privately held since an STG-led consortium took Momentive private in 2023 and returned to the SurveyMonkey name. GetFeedback has meant two products:
- GetFeedback Direct: the Salesforce-native CX survey platform, an AppExchange managed package with object mapping, Flow-triggered NPS, CSAT and CES surveys and email-embedded questions. It retires December 31, 2026.
- GetFeedback (formerly GetFeedback Digital): a website feedback tool with a passive form, behavior-triggered campaigns, an in-page widget and an analysis dashboard (product page). It continues for existing customers.
SurveyMonkey stopped publishing GetFeedback prices in late 2026. The product page now shows only "Log in." Our GetFeedback pricing guide covers the last known prices and what Direct contracts cost.
Historical capture of the GetFeedback product page, August 2026. The page no longer offers sign-up.
Why enterprise teams are replacing GetFeedback now
The deadline is fixed. Salesforce field mappings, triggers and Flows built years ago have to be rebuilt somewhere else before December 31.
The official path costs more for Salesforce-only teams. Zonka Feedback's cost comparison estimates that a 5-admin team paying about $6,000 a year for Direct would pay $8,000 to $18,000 a year on SurveyMonkey Enterprise once the Salesforce add-on is included. Zonka also reports that automated migration is offered to US customers only.
Vendor sunsets are a pattern. Qualtrics shut down Delighted on June 30, 2026 and closed its $6.75B Press Ganey Forsta acquisition in May 2026. Many teams now add "can this vendor retire our product?" to the evaluation.
GetFeedback competitors at a glance
| Tool | Best for | Salesforce connection | Hosting | Starting price | Key limitation |
|---|---|---|---|---|---|
| Formbricks | Data sovereignty and self-hosting | Make, n8n or webhook recipe (documented) | Self-hosted, or Public Cloud (EU) for Surveys | Experience Suite by quote; Surveys Pro $89/mo | No native Salesforce integration yet |
| SurveyMonkey Enterprise | Staying with the current vendor | Paid add-on, external integration | SurveyMonkey cloud (US, Canada, EU) | Quote | Salesforce add-on priced separately |
| Zonka Feedback | Salesforce CX with AI analysis | Native, bidirectional | Vendor cloud | Quote | No self-hosting |
| Qualtrics | Enterprise XM across departments | Integration | Vendor cloud | $420/mo research plan; CX by quote | Cost and implementation time |
| Alchemer | Research plus compliance | Bidirectional | Regional vendor data centers | Published per-user plans; enterprise by quote | Learning curve |
| QuestionPro CX | CX plus market research | Salesforce from Advanced | 8 regional data centers, GovCloud | CX by quote | SSO and HIPAA only at higher tiers |
| SurveyVista | 100% inside Salesforce | Native, runs in your org | Inside Salesforce | $2,999/yr Core | Salesforce-only distribution |
| Responsly | Budget Salesforce write-back | Native on Professional | Vendor cloud | $250/mo Professional, billed yearly | Smaller vendor |
| Survicate | Website and in-app feedback | Integrations | Vendor cloud | $56/mo Growth, billed annually | Not a Salesforce CX platform |
| Refiner | In-app SaaS feedback | Integrations | Vendor cloud | $79/mo | Product feedback only |
Which GetFeedback competitor fits your migration
- Continuity seekers want the same Salesforce architecture on a new vendor: SurveyVista, Zonka Feedback, Responsly.
- IT-led teams need data in their own jurisdiction or infrastructure, a fast security review, and no repeat sunset: Formbricks.
- Consolidators want one platform for CX, HR and research: SurveyMonkey Enterprise, Qualtrics, Alchemer, QuestionPro.
- Website widget users of the surviving GetFeedback product: Survicate, Refiner, or Formbricks website surveys.
Industry picks:
| Industry | Main constraint | Shortlist |
|---|---|---|
| Healthcare | Health data and HIPAA | Formbricks self-hosted, Zonka Feedback (BAA per Zonka), Alchemer |
| Public sector | Sovereignty, air-gapped or government cloud | Formbricks self-hosted, QuestionPro GovCloud |
| Banking and insurance | Audit, SSO, data residency | Formbricks Experience Suite, Alchemer, Qualtrics |
| B2B SaaS | In-app and product feedback | Refiner, Survicate, Formbricks |
The 10 best GetFeedback competitors for enterprise teams
1. Formbricks: own your experience data instead of renting it back
Formbricks is an experience management platform you can run where your data has to live. Enterprises choose it for data sovereignty, self-hosting and security review. Open source is how it delivers that, under AGPLv3.
For IT and security:
- Run it self-hosted today, on your own servers or in your own AWS, Azure or GCP account; Dedicated cloud and Managed by Formbricks (EU or Saudi Arabia) are coming soon. Docker and Kubernetes (Helm charts) are supported. See how Formbricks self-hosting works.
- SOC 2 Type II and ISO 27001 compliant, GDPR and CCPA compliant (compliance overview). The SOC 2 audit covers the Formbricks Public Cloud, hosted in Frankfurt, Germany. Self-hosted customers run their own controls on the same codebase.
- SAML and OIDC SSO, 2FA, teams and access roles, audit logging, a DPA and custom terms. Self-hosted, there are zero sub-processors.
- No product decision by a vendor can retire a deployment you run yourself.
For CX teams:
- NPS, CSAT and CES by link, email, website and in-app, with hidden fields to carry Salesforce record IDs.
- Responses reach Salesforce through Make (recommended), n8n or a custom webhook, following the Formbricks Salesforce guide.
- Workflows (beta) can send a personalized email when a response is completed; they are in the Experience Suite.
- Unify Feedback consolidates survey, CSV and API feedback with AI sentiment enrichment, Topics (preview) and shareable dashboards (Experience Suite).
- Cost follows responses, not seats.
Trade-off: Formbricks has no native Salesforce managed package. Expect to rebuild triggers and write-back with webhooks or an automation tool.
Pricing: Experience Suite by quote: an annual license priced by responses and workspaces, with unlimited seats and a free 15-day trial license key (enterprise license). Small teams can start on Surveys Pro at $89 a month, or $74 billed annually (pricing).
2. SurveyMonkey Enterprise: the official migration path
SurveyMonkey Enterprise is where SurveyMonkey is steering Direct customers. It is a multi-department survey platform with SSO, a choice of US, Canada or EU data center, and Enterprise admin controls (SurveyMonkey Team and Enterprise plans).
How it compares to GetFeedback Direct: Salesforce runs through "SurveyMonkey for Salesforce," a paid Enterprise add-on with an external OAuth connection, so mappings must be rebuilt and some survey changes need Salesforce admin coordination (Zonka Feedback).
Pricing: Quote-only, 5+ users. Zonka estimates $25 to $75+ per user per month plus $5,000 to $15,000 a year for the Salesforce add-on.
Best for: Organizations that will use surveys across HR, marketing and CX and want to stay with one vendor.
3. Zonka Feedback: native Salesforce with AI analysis
Zonka Feedback markets itself directly to Direct customers, with bidirectional Salesforce sync to Contacts, Cases, Accounts, Opportunities and custom objects, AI theme and sentiment analysis, and SMS, WhatsApp and kiosk distribution.
Pricing: Quote-based. Zonka's own page says response-based pricing typically lands at $5,000 to $25,000 a year for 50 to 500 employee organizations, and it offers HIPAA with a signed BAA (Zonka Feedback).
Best for: CX teams that want the same Salesforce workflow they already built, plus analysis Direct never had. Cloud only.
4. Qualtrics: enterprise XM across every department
Qualtrics covers customer, employee, product and brand experience with deep text analytics and a large integration library, including a paid Salesforce add-on.
Pricing: One public price, $420 a month billed annually ($5,040 a year) for its self-serve research plan (Qualtrics buy online). CX and EX are quote-only. See our Qualtrics vs SurveyMonkey comparison.
Watch for: Qualtrics retired Delighted in 2026 and is integrating Press Ganey Forsta, so ask how your product line fits its roadmap.
Best for: Large enterprises consolidating research and CX into one platform with a services budget.
5. Alchemer: research depth with compliance coverage
Alchemer (formerly SurveyGizmo) offers two-way Salesforce integration, advanced logic and quotas, and regional data centers in the US, Canada, EU and Australia. Its pricing page lists GDPR, HIPAA, ISO 27001, CCPA, SOC 2 Type 2 and FERPA.
Pricing: Per-user plans are published on its pricing page, with a 7-day trial on Professional. Enterprise is quoted. See Alchemer pricing for detail.
Best for: Research teams that need Salesforce depth and compliance and can absorb a learning curve. Cloud only, no self-hosting.
6. QuestionPro CX: CX plus market research
QuestionPro's CX product adds journey mapping, closed-loop case management and churn analysis on top of its survey platform. Salesforce starts at Advanced, and HubSpot and webhooks at Team Edition. It runs 8 regional data centers plus a GovCloud product.
Pricing: CX is request-pricing only. The survey plans are public: Team Edition is $83 per user per month billed annually with a 5-user minimum. SAML SSO and HIPAA sit in the Research tier and CX and EX products (QuestionPro pricing). Contracts carry a 1-year minimum. See our QuestionPro pricing guide.
Best for: Teams that want CX and market research (panels, conjoint) from one vendor.
7. SurveyVista: 100% Salesforce-native
SurveyVista runs entirely inside your Salesforce org. Surveys, logic and data stay in Salesforce, with automation through native Flows.
Pricing: Core from $2,999 a year (2 internal users) and Premium from $7,499 a year (5 users) per Salesforce production org; Enterprise is quoted (SurveyVista pricing). Requires Salesforce Enterprise edition or above.
Best for: Salesforce-first teams that want no external data store. Distribution is limited to what Salesforce can send.
8. Responsly: budget Salesforce write-back
Responsly positions itself as a like-for-like Direct replacement, with Salesforce triggers and write-back on its Professional plan, AI analysis and WhatsApp distribution.
Pricing: Essential from $50 a month without Salesforce, Professional from $250 a month billed yearly with Salesforce write-back, Enterprise on quote (Responsly).
Best for: Mid-market CX teams that want published pricing and Salesforce write-back without an enterprise contract.
The last two are for teams on the surviving GetFeedback website widget, not Direct.
9. Survicate: website and in-app surveys
Survicate covers website, in-app, mobile and email surveys with behavioral targeting. Its Enterprise plan adds SAML SSO, access logs and custom DPA terms.
Pricing: Growth from $56 a month billed annually, Pro from $349 a month, Enterprise from $569 a month (Survicate pricing).
10. Refiner: in-app feedback for SaaS products
Refiner focuses on in-app microsurveys triggered by product analytics events, with Segment and Rudderstack sync and web and mobile SDKs.
Pricing: MAU-based, from $79 a month, with unlimited responses on paid plans (Refiner).
Migration timeline: November 12 to December 31, 2026
| Week | What to do |
|---|---|
| Nov 12 to Nov 21 | Export all responses, trend history and survey definitions. Document every Salesforce mapping, trigger and Flow. |
| Nov 24 to Dec 5 | Pick the platform. Start the security review (data location, certifications, SSO, DPA). |
| Dec 8 to Dec 19 | Rebuild priority surveys and Salesforce mappings. Run old and new side by side for one survey cycle. |
| Dec 22 to Dec 31 | Cut over, confirm response counts match, and archive the exports. |
The survey rebuild is usually quick. Field mappings take longest, because the original setup is often undocumented.
How to choose a GetFeedback replacement
| Question | Why it matters |
|---|---|
| Where will response data be stored, and can we run it ourselves? | Decides whether the security review is quick or slow, and who can retire the product |
| How does it write back to Salesforce, and who maintains that? | Native package, external add-on or API changes your admin workload |
| Which certifications cover the platform? | SOC 2 Type II and ISO 27001 are standard asks from InfoSec |
| Is pricing per seat or per response? | Per-seat plans get expensive when more teams run surveys |
| What happens to our data if you retire this product? | GetFeedback Direct customers are learning this the hard way |
GetFeedback competitors FAQ
What is GetFeedback?
Who are GetFeedback's main competitors?
What is the best GetFeedback alternative for Salesforce teams?
What happens to my data when GetFeedback Direct shuts down?
How much does GetFeedback cost?
Is GetFeedback owned by SurveyMonkey?
What are the main competitors of SurveyMonkey?
What are the top 10 survey software platforms?
Is there a free alternative to SurveyMonkey?
Is there an open-source alternative to GetFeedback?
Does Formbricks integrate with Salesforce like GetFeedback Direct?
Final verdict
If you want the same Salesforce setup on a new vendor, shortlist SurveyVista, Zonka Feedback and Responsly. If you want to stay with SurveyMonkey, budget for Enterprise licenses plus the Salesforce add-on. If this sunset is a reason to control where your experience data lives, shortlist Formbricks and start the security review this month.
Related comparisons
- GetFeedback pricing: last known prices, Direct contract costs and SurveyMonkey Enterprise math
- SurveyMonkey alternatives: options if you skip the official path
- SurveyMonkey competitors: how the survey market is structured
- SurveyMonkey pricing: Individual, Team and Enterprise plans explained
- SurveyMonkey review: strengths and limits after hands-on use
- SurveyMonkey vs Typeform: two self-serve survey tools compared
- QuestionPro vs SurveyMonkey: research depth versus ease of use
- Qualtrics vs SurveyMonkey: the enterprise comparison