Alchemer Pricing in 2026: Every Plan, the 3-User Cap and What Business Platform Buyers Should Know
Johannes
Co-Founder @ Formbricks
8 Minutes
Updated November 13, 2026
Alchemer pricing has two parts. Three self-serve plans (Collaborator, Professional and Full Access) publish per-user prices from $55 to $275 a month, and all three are limited to 1 to 3 users. Anything bigger moves to the Business Platform, which is priced by quote. Alchemer (formerly SurveyGizmo) is positioned as a Challenger in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms, and its Business Platform is where most enterprise buyers end up. Below are the plan prices, what a 3-person team really pays, what the Business Platform adds, and how the security picture compares with a self-hosted option.
Quick answer: Alchemer pricing at a glance
| Plan | Monthly billing | Annual billing | Users | Responses per year |
|---|---|---|---|---|
| Collaborator | $55/user/month | $315/user/year | 1 to 3 | 75,000 |
| Professional | $165/user/month | $1,075/user/year | 1 to 3 | 100,000 |
| Full Access | $275/user/month | $1,895/user/year | 1 to 3 | 125,000 |
| Business Platform | Custom | Custom | 4+ | Up to unlimited |
Source: alchemer.com/plans-pricing, captured November 2026.
- Free plan: none on alchemer.com. There is a 7-day free trial of Professional, no card needed.
- More than 3 users: requires the Business Platform.
- API access: Business Platform only.
- Verdict: good value for a team of up to three. For larger teams and VoC programs, the real price is the Business Platform quote.
Captured August 15, 2026 from alchemer.com/plans-pricing.
What each Alchemer plan includes
| Feature | Collaborator | Professional | Full Access | Business Platform |
|---|---|---|---|---|
| Unlimited surveys and questions | Yes | Yes | Yes | Yes |
| Basic survey logic | Yes | Yes | Yes | Yes |
| Custom branding and templates | No | Yes | Yes | Yes |
| Advanced logic, piping, scripting | No | Yes | Yes | Yes |
| MaxDiff and conjoint | No | No | Yes | Yes |
| SPSS export | No | No | Yes | Yes |
| Open-text analysis | No | No | Yes | Yes |
| API access | No | No | No | Yes |
| SSO | No | No | No | Yes |
| Support | Email and phone | Email and phone | 24/7, dedicated CSM |
Sources: Alchemer plans and pricing and Capterra. Capterra lists custom branding on Collaborator. Alchemer's own page puts it at Professional, so we follow Alchemer. Phone support on Professional and Full Access runs 6am to 6pm Mountain Time, Monday to Friday, on annual plans.
Collaborator fits simple, unbranded internal surveys. Professional is the "Most Popular" plan and the first one that can look like your brand. Full Access adds research methods (MaxDiff, conjoint, SPSS), which most CX teams do not need and most market researchers do.
What a 3-person team actually pays
All self-serve plans cap at 3 users, so this is the largest team you can price without a sales call.
| Plan | 3 users, annual billing | 3 users, monthly billing |
|---|---|---|
| Collaborator | $945/year | $1,980/year |
| Professional | $3,225/year | $5,940/year |
| Full Access | $5,685/year | $9,900/year |
Annual billing saves 43% to 52%. The fourth user is where the price becomes a quote.
Business Platform pricing
The Business Platform is Alchemer's enterprise tier. Per Capterra's listing, it adds panel studies, website intercepts, enterprise-only integrations, up to unlimited responses, Alchemer Workflow and Mobile, SSO, and a customer success manager. It is also the only plan with API access.
Alchemer does not publish a starting price, and we found no reliable third-party contract benchmark. Treat any number you see without a source as a guess. When you request a quote, ask about:
- Price per user versus platform fee
- Response limits and overage terms
- Which modules (Workflow, Mobile, reviews and listings) are included
- Renewal increases and notice periods
- Data center region and security documentation
Trial, discounts, currencies and cancellation
- Free trial: 7 days on Professional, no credit card (Alchemer).
- Free version: Capterra still lists a limited free version, but alchemer.com does not advertise one.
- Nonprofit discount: available with EIN verification.
- Currencies: Alchemer bills in USD and publishes reference prices in EUR, GBP, AUD and CAD.
- Cancel or downgrade: anytime in account settings. Changes take effect at the end of the billing cycle.
Alchemer security and data residency
Alchemer lists GDPR, HIPAA, ISO 27001, CCPA, SOC 2 Type 2 and FERPA compliance on its pricing page. At signup you can choose a US, Canada, EU or Australia data center, and the Business Platform includes data residency and isolation options.
What Alchemer does not offer is self-hosting. Every plan runs in Alchemer's cloud.
What reviewers say about Alchemer's cost
Alchemer holds 4.5 from 393 reviews on Capterra, with a value-for-money score of 4.0.
One G2 reviewer, Brandon N., reported in 2017 a bill going from under $1,000 for 8 users to $8,000, calling it a "10X price increase this year." Another G2 reviewer, quoted on Alchemer's pricing page, praised phone support that "always answers the phone right away."
How Alchemer works
Alchemer groups its product into four areas in its navigation: Compass, Collect, Connect and Clarity. It has also launched Alchemer Iris, a newer AI-native platform. Its September 2025 acquisition of Chatmeter added review and location listing management. In practice, you build surveys in the web app, distribute them by link, email, website or mobile app, and analyze results in built-in reports or export them to tools like SPSS.
Formbricks: for Business Platform buyers who need to own the data
Teams usually reach the Business Platform for one of three reasons: they need more than 3 users, they need the API, or IT needs stronger controls. For the third group, Formbricks offers a different deal: own your experience data instead of renting it back.
- Data sovereignty. Alchemer lets you pick a region in its cloud. Formbricks lets you pick the infrastructure: the Experience Suite runs self-hosted today, on your own servers or in your own cloud account on AWS, Azure or GCP, with Dedicated cloud and Managed by Formbricks (EU or Saudi Arabia) coming soon. Self-hosted, there are zero sub-processors. See how Formbricks self-hosting works.
- Security and compliance. ISO 27001, GDPR and CCPA compliant, with a SOC 2 Type II audit covering the hosted Public Cloud; self-hosted, you run your own controls on the same codebase (SOC 2, compliance). The Experience Suite adds SAML and OIDC SSO, teams and access roles, and audit logging, with a DPA and custom terms.
- For IT: the deployment, network boundary and security review stay inside your organization. The core code is open source (AGPLv3) and auditable. For HIPAA workloads, self-hosting keeps health data inside your environment.
- For CX: link, website, in-app and email surveys, multi-language surveys, Unify Feedback to bring in feedback from other sources with AI enrichment, dashboards, and Workflows (beta) that act on responses. Full API access, MCP and webhooks; results route to Slack, Notion, Google Sheets, Airtable, Zapier, Make or n8n.
Pricing: the Experience Suite is sold as an annual license by quote, priced by responses and workspaces, with unlimited seats, and a free 15-day trial license key. For small teams that only hit Alchemer's 3-user cap, the Formbricks Surveys Pro plan costs $89/month, or $74/month billed annually ($888/year), with unlimited seats. That is more than one Collaborator seat ($315/year), less than three ($945/year), and far less than three Professional seats ($3,225/year).
Trade-offs: Formbricks does not offer Alchemer's MaxDiff, conjoint or SPSS research tools, paid panel services (you can manage your own panel), or review and listing management. If those are central to your program, Alchemer or a research suite fits better.
Alchemer vs Formbricks: pricing and deployment
| Alchemer | Formbricks | |
|---|---|---|
| Self-serve plans | $55 to $275/user/month, 1 to 3 users | Surveys Pro, unlimited seats |
| Enterprise | Business Platform, by quote | Experience Suite, annual license by quote |
| Trial | 7 days on Professional | 15-day trial license key |
| API | Business Platform only | Every plan |
| Hosting | Alchemer cloud (US, CA, EU, AU) | Your servers or your own cloud account (self-hosted today); Dedicated cloud and Managed by Formbricks (EU or Saudi Arabia) coming soon |
| Compliance | SOC 2 Type II, ISO 27001, HIPAA and FERPA compliance claims | ISO 27001; SOC 2 Type II for the hosted Public Cloud; HIPAA workloads by self-hosting |
| Research methods | MaxDiff, conjoint, SPSS | Not offered |
Related comparisons
- Alchemer alternatives: 10 options for survey teams and enterprise VoC programs
- Qualtrics pricing: the enterprise XM contract Alchemer positions against
Alchemer pricing FAQ
How much does Alchemer cost?
Is Alchemer free?
How many users can I have on Alchemer?
Does Alchemer include API access?
How do I cancel my Alchemer subscription?
How does Alchemer work?
How much does Qualtrics cost per month?
Does Alchemer offer discounts?
Is Alchemer HIPAA and GDPR compliant?
What does a 3-person team pay for Alchemer?
What do reviewers say about Alchemer pricing?
Is there a self-hosted alternative to Alchemer?
Final verdict
Alchemer publishes real prices for its self-serve plans, which is rare among VoC platforms. For a team of up to three, Professional is good value. Past three users, or once you need the API, every price is a quote. If IT also needs the platform inside your own infrastructure, compare the Business Platform quote with the Formbricks Experience Suite before you sign.