AI & Analysis
Numbers your leadership trusts.
Ask for a chart in plain English and get it in seconds. NPS, CSAT, CES and sentiment, counted the same way across every source and market, on dashboards anyone in the company can open. Your CX team answers the board's questions the same day, and your data team ties every score to revenue.
Pick a time right in the form.
NPS: Score
35
Based on 2,140 NPS answers
CSAT: Score
87%
Based on 1,460 CSAT answers
CES: Average
5.8of 7
Based on 920 CES answers
NPS by month
Based on 2,140 NPS answers
Promoters, passives, detractors
- Promoters1,120
- Passives640
- Detractors380
52% promoters minus 18% detractors gives an NPS of 35
Based on 2,140 NPS answers
AI chart builder
Ask for a chart. Get a chart.
Type “NPS by country this quarter” and Formbricks writes the query and draws the chart. Check it, fine-tune it in the builder and save it to a dashboard. Nobody waits in an analyst's queue for a number.
For IT: the model is given your source names, question labels and languages, never the feedback itself. It runs on the AI provider your organization configured, and only Owners and Managers can switch it on.
Describe the chart you need
NPS by country this quarter
- Measure
- NPS: Score
- Group by
- Country
- Filter
- Field type equals NPS
- Date range
- This quarter
- Chart
- Bar
The AI is given source names, question labels and languages. The feedback itself stays out of the prompt.
NPS by country
This quarter · Bar
- Germany41
- France36
- United Kingdom33
- Spain27
Based on 2,140 NPS answers
Measures
The scores CX reports on, ready-made.
NPS, CSAT and CES come as ready-made measures, with promoters, passives and detractors broken out, so every team calculates them the same way. Ratings, sentiment and emotions sit right next to them, and matrix charts read Likert grids at a glance.
Group or filter by question, answer, source, channel, country, device, language, sentiment or emotion, across every source in the dataset. Every score says how many answers it rests on, so leadership knows the weight behind each number.
Chart types
- Line
- Area
- Bar
- Pie
- Big number
- Matrix
Ready-made measures
- NPS: Score
- NPS: Promoters
- CSAT: Score
- CES: Average
- Rating: Average
- Sentiment: Average
- Unique respondents
How satisfied are you with…
Matrix · percent per statement
| Statement | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| Delivery speed | 3% | 6% | 14% | 41% | 36% |
| Packaging | 2% | 4% | 12% | 38% | 44% |
| Product quality | 1% | 3% | 10% | 40% | 46% |
| Support | 2% | 5% | 15% | 39% | 39% |
Each statement adds up to 100%
CSAT: Score
87%
Rated 4 or 5 on a 1 to 5 scale
- Satisfied1,270
- Neutral120
- Dissatisfied70
Based on 1,460 CSAT answers
CES: Average by quarter
This year · out of 7
Based on 2,600 CES answers
Leadership questions
Have the answer before the meeting.
The questions a board asks every quarter each map to a chart you build once: a measure, a grouping and a date range. Save it to the dashboard and the answer is up to date whenever someone opens it.
Pick a question to see how its chart is built.
Questions from the board
NPS by month
- NPS: Score
- By month
- This quarter
- Line
Based on 2,140 NPS answers
Sharing
One dashboard for the whole company.
The board, market managers and store teams all open the same dashboard and quote the same numbers. Teams with Read access view it, and teams with Read & Write build and edit it.
One date range filters every chart at once. Anyone can switch a chart to the table behind it for their own view, without changing it for anyone else.
- Leadership12 peopleRead
- Customer care48 peopleRead & Write
- Market managers26 peopleRead
- Store teams128 peopleRead
214 peopleSeats: unlimited
- Last 30 days
- This quarter
- Last quarter
- This year
- All time
- Custom range
| Country | NPS: Score | Answers |
|---|---|---|
| Germany | 41 | 720 |
| France | 36 | 540 |
| United Kingdom | 33 | 480 |
| Spain | 27 | 400 |
Your view only. Everyone else still sees the chart.
Unlimited seats
Invite every team that should see the numbers, from the board to the front line. The license doesn't count people.Ready for next quarter
Duplicate a dashboard, or a single chart for a quick variation, and change only what's new.Every survey's own results
Each survey keeps its summary: impressions, starts, completions, drop-offs and time to complete, question by question. Download responses as CSV or Excel.
Revenue and operations
Put experience data next to revenue.
Every answer is a record in Formbricks Hub, on PostgreSQL in your own infrastructure, with a user ID and the context it was collected in. Your data team joins it to revenue, orders and operations in plain SQL, and shows leadership what a promoter is worth.
Power BI and Superset connect straight to the database, and your data lake reads the same table. There's nothing to export and no new sub-processor to review.
-- This quarter's NPS answers, with revenueSELECT CASEWHEN f.value_number >= 9 THEN 'Promoter'WHEN f.value_number >= 7 THEN 'Passive'ELSE 'Detractor' END AS band,count(*) AS answers,round(avg(a.revenue_12m)) AS revenueFROM feedback_records fJOIN crm.accounts a ON a.id = f.user_idWHERE f.field_type = 'nps'AND f.collected_at >= date_trunc('quarter', now())GROUP BY band;
Revenue per customer, last 12 months
- Promoter1,120 answers€1,840
- Passive640 answers€1,310
- Detractor380 answers€960
Promoters bring in 1.9× the revenue of detractors.
Customer stories
Trusted by teams that own their data
See how public sector, research and product teams run feedback on Formbricks.
Public Sector
How DigitalService runs user research for German ministries on self-hosted Formbricks
- 2 weeks
- From decision to production
- >15
- Ministry projects
- 0h
- Manual compliance work
Read full story“Self-hosting makes us faster. Because we work on a project basis with various ministries, it is our responsibility to respect their rigorous standards for data protection.”
Joshua Nowak
User Researcher @ DigitalService
Sports & Events
How the Asian Cup 2027 organizers hear from fans live in every stadium, with all data stored in Saudi Arabia
- 2
- Tournaments run on Formbricks
- 20,000+
- Survey responses collected
- 100%
- Stored in Saudi Arabia
Read full story“Formbricks has been a valuable tool in supporting our survey and feedback collection process. The platform is flexible and user-friendly, making it easier to manage our surveys efficiently. What truly stood out was the exceptional support from Johannes and his team. They are always responsive, helpful, and committed to finding solutions whenever needed. The support made our experience with Formbricks even better.”
Maha Alsharidah
Data Collection Lead @ Asian Cup 2027 Local Organizing Committee
Market Research
How Borderless Access went from months to minutes, with zero engineering time per survey
- 15 days
- Implementation
- Mins
- To launch a new survey
- 0 hours
- Engineering time
Read full story“The rule with Formbricks was simple: do the integration once, and then leave it. My engineering team spent about 15 days getting everything set up, and since then marketing has been completely self-sufficient.”
Srihari Udugani
Director of Technology @ Borderless Access
Market Research
How Opinodo gathers millions of responses with a self-hosted instance of Formbricks
- 38%
- Cost reduction
- 8%
- Higher completion rate
Read full story“Big Formbricks fan here! It has enabled us to radically improve our customer retention and even exploring new revenue streams.”
Rasmus Lønne
Managing Director @ Opinodo
Frequently asked questions
Which license includes it?
Can one chart compare two surveys?
- Read the code
- ISO 27001 certificate on request
- SOC 2 Type II report on request
- Accessibility report available
See your numbers on one dashboard.
Bring the questions your leadership asks every quarter. We'll build the dashboard that answers them.