Learn from Churn

15 minutes

Why is it useful?

Churn is hard. Users decided to pay for your service and changed their mind. Don't let them get away with these knowledge nuggets about the shortcomings of your product! Find out to prevent churn in the future.

How to get started:

Once you've setup Formbricks, you have two ways to run this survey: Before users cancel or after. If you guide them through the survey before they can cancel, you might add to their frustration. But getting feedback from every user gets you there faster.

Step-by-step manual

It's free


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