Learn from Churn
Why is it useful?
Churn is hard. Users decided to pay for your service and changed their mind. Don't let them get away with these knowledge nuggets about the shortcomings of your product! Find out to prevent churn in the future.
How to get started:
Once you've setup Formbricks, you have two ways to run this survey: Before users cancel or after. If you guide them through the survey before they can cancel, you might add to their frustration. But getting feedback from every user gets you there faster.
It's free
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Other Best Practices
Interview Prompt
Ask only power users to book a time in your calendar. Get those juicy details.
Product-Market Fit Survey
Find out how disappointed people would be if they could not use your service any more.
Onboarding Segments
Get to know your users right from the start. Ask a few questions early, let us enrich the profile.
Learn from Churn
Churn is hard, but insightful. Learn from users who changed their mind.
Improve Trial CR
Take guessing out, convert more trials to paid users with insights.
Docs Feedback
Clear docs lead to more adoption. Understand granularly what's confusing.
Feature Chaser
Show a survey about a new feature shown only to people who used it.
Feedback Box
Give users the chance to share feedback in a single click.