Delighted Free Alternative

Delighted is one of the most widely used premium customer feedback and survey tools, known for its simplicity and speed. However, with Qualtrics announcing the shutdown of Delighted, many users are now left looking for alternatives to continue tracking NPS, CSAT, and customer sentiment.

End of Delighted

Delighted is riding off into the sunset (literally, not metaphorically). With shutdown dates officially announced, users have started looking for alternatives, not because they want to, but because they need to. If you've built your feedback flow around Delighted, it's probably time to find a new home before things vanish in 2026.

Here are some important dates if you are still a delighted user:

• New users can't sign up after July 1, 2025 ( 5 days from when this article was written ).
• You can continue an existing monthly plan until June 30, 2026, but no annual renewals are allowed post-summer 2025.
• By July 1, 2026, access will end completely.

Well, the delighted sunset might feel like a setback, but it could be a blessing in disguise. It’s a chance to switch to a better, more privacy-focused, open-source, and affordable alternative, one that gives you more control and won’t disappear on you overnight.

Let’s see how Formbricks compares with Delighted and how it can help you after the Delighted sunset.

How will we compare Delighted vs Formbricks?

Multiple aspects can differentiate between two products. I think the following three are the most important of them:

• Features & Usability
• Data Security & Privacy
• Pricing

Features & Functionality:

Just like the rest of the Qualtrics ecosystem, Delighted has been a reliable, no-frills tool for collecting feedback. But Formbricks is like the cool new neighbour, open-source, privacy-first, and showing no signs of vanishing anytime soon.

Let’s take a deep dive 👇

Question types:

Question types are like the soul of any Feedback or Customer Experience platform. Let’s see what both of these platforms have to offer:

Question Type	Formbricks	Delighted
Short Text	✅	✅
Long Text	✅	✅
Multiple Choice / Radio	✅	✅
File Upload	✅	❌
Linear Scale	✅	✅
Date	✅	⚠️ via Free response
Matrix Question	✅	⚠️ no native support
Picture Selection	✅	❌
Star Rating	✅	✅
NPS	✅	✅
Book a Meeting	✅	❌
Address	✅	❌
Dropdown	✅	✅

As we can see, Formbricks clears this comparison. Even though the question types that are missing can be added with some workarounds, sometimes having just 1-2 click options is much better.

Integrations

Once you've collected all the data you need, it's essential to have automations and third-party integrations in place to effectively put that data to work.

Category	Integration	Formbricks	Delighted
Team Communication	Slack	✅	✅ Yes
	Microsoft Teams	✅ Via webhook/email	✅ Via webhook/email
Automation (No-Code)	Zapier	✅	✅
	Make / Integromat	✅	✅
	Webhooks	✅	✅
Data & Sheets	Google Sheets	✅	✅
	Airtable	✅	⚠️ Via Zapier or webhook
	Notion	✅	❌
CRM / Support	Zendesk	⚠️ Via Zapier	✅
	Salesforce	⚠️ Via Zapier	✅
E‑commerce	Shopify	❌	✅
	Stripe	⚠️ Via Zapier	✅
Analytics & ETL	Fivetran	❌	✅
	SupporTrends	❌	✅
	Heap	❌	✅
	Stitch	❌	✅
	Blueshift	❌	✅
	Planhat	❌	✅
CMS / Web	Squarespace	❌	✅
	WordPress	✅	❌
Developer Tools	API & SDK	✅	✅

Well, I think for the most part, it’s head-to-head, except for the customer support and ETL part. But I think that can still be sorted with Zapier and the strong webhook support provided by Formbricks.

Additional features:

Some of the additional features of Delighted really make it stand out from others. Let’s see if Formbricks can actually match those comparisons.

Feature	Delighted	Formbricks
Single-Use Survey Links	✅	✅
Verify email address before submission	✅	✅
Welcome & Thank-You pages	✅	✅
Custom “Survey Closed” message	✅	✅
Form Logic	✅	✅
PIN protection of surveys	❌	✅
Turn into a quiz	❌	✅
Send form data to the respondent	✅	✅
Randomize answers	❌	✅
Show results (to respondent)	✅	✅
Customizable UI	✅ Basic	✅

Unless one of the features is a must-have for you, then I think it’s a tie with Formbricks being just a bit better than Delighted on this front.

Looks & Feel:

This is more of a personal choice, but it can still be compared based on customisability and survey templates already provided by the platforms.

Here are some of the customisability comparisons:

Feature	Formbricks	Delighted
Font colors	✅	✅
Text size	✅	⚠️ ( Not granularly customizable)
Background color	✅	✅
Background image	✅	✅
Background animations	✅	❌
Progress bar	✅	✅
Logo	✅	✅
Roundness	✅	✅
Button text and color	✅	✅

Even though Delighted provides almost all the customizability features except for a few, it’s important to know that not all of them are as granular compared to Formbricks.

The difference will be even more obvious when we see some of the best designs made by both Formbricks and Delighted.

You can see how much difference granular control and background animations can make. I think because of this and a massive template library, Formbricks takes the W here.

Data Security & Privacy:

With growing concerns around data breaches and compliance, businesses are seeking tools that prioritize user privacy and data control. Let’s see how Delighted compares to a modern, privacy-first alternative like Formbricks when it comes to security and compliance.

Delighted Security Overview:

Delighted, backed by Qualtrics, delivers enterprise-grade security and upholds strict privacy standards:

• GDPR and CCPA compliance, with data erasure and retention controls
• SOC 2 Type II certification, covering availability, confidentiality, and integrity
• ISO-level security: encrypted backups and secure architecture (HTTPS in transit, encryption at rest, firewall protection)
• Additional safeguards: two-factor authentication, SSO, role-based access, and regular penetration testing

That said, Delighted remains a closed-source, cloud-based platform, so your data is managed by Qualtrics, limiting direct control over storage or infrastructure.

Formbricks Security Overview:

Formbricks offers modern, privacy-first security tailored for today’s data-conscious teams:

Cloud Option:

• GDPR and CCPA compliant, with strong data handling practices rooted in EU regulations (as a German-based company)
• SOC 2 compliance is in progress, with security controls already aligned toward certification
• Self-hosting option for full data ownership and control—something cloud-only platforms like Delighted can’t offer
• Cloud offering features encryption in transit and at rest, secure infrastructure, and strict access management
• ISO 27001 compliance is on the roadmap, further reinforcing its long-term security commitment

Self-hosted Option:

• Gives you complete control over your data with the ability to deploy Formbricks on your own servers
• Allows for secure deployment of a Formbricks instance behind your firewall, giving an added layer of protection
• Eliminates the need for compliance review because you're not entrusting sensitive info to third-party providers – the data never leaves your servers
• The Community Edition is free forever, and allows self-hosting even for business use cases.
• Enterprise Edition self-hosting starts at 99€/month and is paid on usage

With Delighted heading toward sunset, Formbricks’ cloud option stands out as a strong, privacy-focused alternative for businesses with high security standards. And if you’re looking for even more control, the self-hosted Community and Enterprise editions give you full ownership of your data, no compromises, no surprises.

With a clearer picture of how these solutions handle security and privacy, let’s now dive into how Delighted and Formbricks compare when it comes to value for money.

Pricing:

Pricing can be an important criteria for many businesses when selecting an optimal survey tool. Let’s see how both of these.

⚠️ PS: You won’t be able to sign up for Delighted after July 1, 2025. Existing users can continue with monthly plans until the final shutdown in June 2026, but annual plans will no longer be available beyond that date.

Feature	Formbricks Cloud Free Plan	Delighted Free Plan
Responses included	1000 responses/month	25 responses/month (delighted.com)
Questions per form	Unlimited	Unlimited
Team members	Unlimited	1 user
Micro‑surveys	✅	✅
Logic jumps	✅	✅
Multiple ending screens	✅	✅
Hidden fields	✅	✅ via embedded & SDK
Calculator	❌	❌
Download your data	✅	✅
Integrations	All integrations	All integrations

As you can see, Formbricks offers a way more generous Free tier, which can go beyond just trying out the platform. Let’s be honest, you cannot do anything with just 25 responses a month.

Let’s see how these two compare for a paid plan. For fair comparison, we will compare the most expensive non-customized pricing plans.

Feature	Formbricks Startup ($49/mo)	Delighted Advanced ($134/mo)
Monthly responses	5,000	250
Team members	Unlimited	5
Projects / Surveys	3 projects	Unlimited
Micro-surveys	✅	✅
Logic jumps	✅	✅
Hidden fields	✅	✅
Brand removal	✅	❌
Email follow-ups	✅	✅ (with limited automation)
Integrations	All	All
Data export	✅	✅
Support	Community + standard email support	Email support

Key Takeaway:

• Formbricks Startup gives you 20x more responses, unlimited teammates, and brand-free surveys—for nearly ⅓ the price.
• Delighted Advanced offers deep integration with the Qualtrics ecosystem and solid security credentials, but with significant limits on responses and collaborators.

If you are still price-sensitive about this, you can use Formbricks CE, which is completely free to self-host!

Final Verdict

If you're currently using Delighted, the platform's shutdown gives you the perfect excuse to rethink your feedback setup. And honestly? It might just be the best thing that could've happened.

Formbricks not only matches Delighted feature for feature, but it also exceeds it in the areas that matter most today:

• Data ownership (thanks to self-hosting)
• Generous free tier (that you can actually use and not just TRY)
• Scalability without pricing pain
• Modern UI and deep customization

I think Formbricks is not just an alternative, it’s a serious upgrade! So, whether you're a startup or a big enterprise, Formbricks offers you everything Delighted did ( even more ) without locking you into legacy infrastructure.