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Ask & Unify

Hear what customers say when you didn't ask.

Reviews from Google, the App Store, Google Play and Trustpilot. Posts from Reddit, LinkedIn, X and more. All of it arrives in your own feedback data, next to your survey answers, and gets enriched, tagged and charted the same way.

Pick a time right in the form.

Every review, from every store.

Connect your Google reviews for every location, your app's App Store and Google Play listings across up to 20 country storefronts each, and your Trustpilot pages in any country. Each review comes with its star rating, full text, verified badge, your team's reply, its date and its storefront. Connect a page and the last 12 months of reviews come with it.

What people say outside the room.

Track your brand, your products and your competitors across the places people talk when you're not asking.

  • Social networks: Reddit, LinkedIn, X, Facebook, Instagram, TikTok and Bluesky
  • Video and communities: YouTube, Hacker News, GitHub, Stack Overflow and DEV
  • Media: news from more than 150,000 outlets, podcasts, newsletters and the open web

Only what's about you.

AI scores every mention for relevance against what your company does and filters out the noise, such as posts about something else with the same name. Each mention arrives tagged: bug report, feature request, praise, pricing, switch intent or buying intent.

One method for every voice.

Public posts and reviews become feedback records next to your survey answers. They get the same sentiment, emotions, translation and topics, and land on the same dashboards. Put your App Store rating next to your in-app NPS, or check whether the complaint trending on Reddit shows up in your surveys too. Public sentiment stops being one more island of insight.

Yours to keep.

Most listening tools keep public sentiment in their own dashboard, for as long as you subscribe. Here it lands in your database as records you own: query them with SQL, feed them to your data lake, and keep the history when the contract changes.

Ask your agent what changed.

“What did App Store reviewers say after the last release?” Your AI agent searches public mentions and survey answers together, over MCP, with the same permissions as everything else.

How it runs

Our data partner collects reviews and posts from public sources and delivers them into the Hub on your instance as feedback records, with source, link, author handle, date, rating and language. Only the keywords and review pages you choose are shared with the partner. Your survey answers and customer data never leave your instance. A self-hosted instance needs an outbound connection to receive the feed.

Frequently asked questions

Which platforms are covered?
Reviews from Google, the App Store, Google Play and Trustpilot. Posts from Reddit, LinkedIn, X, Facebook, Instagram, TikTok, Bluesky, YouTube, Hacker News, GitHub, Stack Overflow and DEV. News from more than 150,000 outlets, podcasts, newsletters and the open web.
How far back does it go?
Connecting a review page brings in its last 12 months of reviews. A new keyword starts with the previous seven days of posts, and everything from then on stays in your data.
How often does new data arrive?
Reviews arrive daily. Social posts arrive within the hour.
Can we track competitors?
Yes. Add their names as keywords and compare their public sentiment with yours on the same dashboard.
How is it priced?
Public Sentiment Data is an add-on to your Experience Suite license, priced by the number of mentions. Talk to us for a quote.

Ask & Unify

See it running on your own feedback.

Bring your questions about your setup.