Ask & Unify

Ask at the moment it matters.

Reach customers, employees and users on your website, in your apps, by email and by link, all from one editor. Every answer arrives with the person and the moment behind it, so your teams act on facts, not guesses.

Talk to us Get a trial license

Pick a time right in the form.

WebsitePop-up on exit intent

northwind.com/pricing

Plans for every team

Starter, Business and Enterprise

Did you find the plan you need?

YesNot yet

1,204 answers this week

In the appNative SDKs

Northwind9:41

Report exported

Q3 results.xlsx is ready

How easy was exporting?

12345

3,481 answers this week

EmailEmbedded in the email

Northwind Support

Your ticket #4821 is solved

Hi Clara, glad we could sort out your invoice settings.

How did we do?

12345

912 answers this week

Link & QR codePrinted on store receipts

Tell us about your visit

northwind.com/s/1

640 answers this week

Post-purchase programOne survey, one dataset, in your own databaseWebsite 1,204App 3,481Email 912Link & QR 640Total 6,237

Targeting

The right person, at the right moment.

Show a survey when someone clicks a button, opens a page, scrolls or is about to leave. Narrow it to the people you care about, by plan, role, device or the surveys they've already seen.

Cap how often anyone is asked, per survey and across all of them. People answer while the experience is fresh, and nobody gets asked too often.

Export feedback · Targeting

WhenClicks Export report on pages that contain /reports
Whoplan is Enterprise and role is Admin, on desktop
How oftenAt most twice per person, and stop once they answer
Cooldown7 days between any two surveys

1,204 people match

northwind.app/reports

Reports

Q3 resultsExported

Regional sales

Churn by plan

How easy was it to export your report?

12345

HardVery easy

Context

Every answer knows who gave it.

Responses carry the contact, their attributes and anything you pass along, like an order ID or a store code. Source, device and country are captured on their own.

Your CX team sees the whole story and can join feedback to orders, tickets and revenue. Self-hosted, it all stays in your own database, so full customer context needs no new sub-processor.

See how every source becomes one record

CFClara FischerPost-purchase survey · 2 hours agoCompleted

How likely are you to recommend us?

10Promoter

What did you like most?

Setup was quick, and the order arrived a day early. Our whole team uses it now.

Contact

Name: Clara Fischer
Email: [email protected]
Plan: Enterprise
Account owner: Sophie Wagner

Embedded data

order_id: 90317
store_code: HH-04

Captured on its own

Source: Receipt QR
Device: Phone · Safari
Country: Germany

For your engineers

Fits the apps you already run.

One JavaScript SDK for websites and web apps, and native SDKs for iOS, Android, React Native and Flutter. Install it with npm, a script tag, Google Tag Manager or WordPress.

A few lines identify the user, pass their attributes and track the moments worth asking about. Product teams then build and target surveys without another release.

JavaScriptiOSAndroidReact NativeFlutter

// When someone signs in
formbricks.setUserId("u_48213");
formbricks.setAttributes({ plan: "Enterprise", market: "DE" });
formbricks.setLanguage("de");
 
// When something worth asking about happens
formbricks.track("export_report");

Response saved to your PostgreSQL, with user, plan and market

Global programs

One survey, every market.

Keep every translation in one survey, so results from each country stay comparable. Arabic, Hebrew, Persian and Urdu mirror the whole survey on their own.

The language follows the link, the browser or your app. AI fills in the translations you're missing, and your team reviews them before launch.

Survey languages

enEnglishDefault
deDeutsch
frFrançais
arالعربيةRight to left
ja日本語12 fields emptyTranslated with AI

Language follows the lang link parameter, the browser or your app.

Preview?lang=ar

ما مدى احتمال أن توصي بنا لصديق؟

012345678910

Built for research

Run programs your research team trusts.

Control who answers, how many and in which order. The data you collect is clean enough to report on from day one.

Personal links
Generate one link per contact for a whole segment, with an expiry date. Each works once, and every answer is tied to the right person.
Protected access
Ask for a PIN or a verified email address before the first question, so you know who answered and outsiders stay out.
Quotas
Set how many answers you need per segment. When a segment is full, new respondents from it skip to the end, and your sample stays balanced.
Logic and recall
Branch on any answer, skip what doesn't apply and bring earlier answers back into later questions. Every respondent gets a survey that fits them.
Works offline
Turn on offline mode for link surveys and keep collecting when the connection drops, in stores, on site visits or at events. Answers sync as soon as it's back.
Bring your Qualtrics surveys
Upload a .qsf export and get a draft survey with your questions, options and translations. An import report lists everything to review.