Zapier

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Step 1: Setup your survey incl. questionId for every question

When setting up the Zap your life will be easier when you change the questionIds of your survey questions. You can only do so before you publish your survey.

In every question card in the Advanced Settings you find the Question ID field. Update it so that you’ll recognize the response tied to this question.

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Step 2: Send a test response

In order to set up Zapier you’ll need a test response. This allows you to select the individual values of each response in your Zap.

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Step 3: Setup your Zap

Go to zapier.com and create a new Zap. Search for “Formbricks” to get started:

Then, choose the event you want to trigger the Zap on:

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Step 4: Connect Formbricks with Zapier

Now, you have to connect Zapier with Formbricks via an API Key:

Now you need an API key. Please refer to the API Key Setup page to learn how to create one.

Once you copied it in the newly opened Zapier window, you will be connected:

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Step 5: Select Survey

Next, you can choose from all the surveys you have created in this environment:

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Step 6: Test your trigger

Once you hit “Test” you will see the three most recent submissions for this survey. If you don’t have any submissions in the survey, submit one to continue setting up your Zap:

Now you’re happy that you updated the questionId’s

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Step 7: Set up your Zap

Now you have all the data you need at hand. The next steps depend on what you want to do with it. In this tutorial, we will send submissions to a Slack channel:

In the action itself we can determine the data and layout of the message. Here, we only choose the submission data. You can also refer to the meta data of the submission and the attributes of the person who submitted the survey.

We now receive a notifcation in our Slack channel whenever a Churn survey is completed: