Email Follow-ups
Automatically send customized emails to respondents based on their survey responses or specific survey endings.
Email followups is a paid feature. It is only available for users on paid plans or if you have Enterprise Edition.
What are Email Follow-ups?
Email followups allow you to automatically send customized emails to respondents based on their survey responses or when they reach specific survey endings. This feature is perfect for:
- Sending thank you notes
- Following up with respondents
- Providing additional information
- Sharing survey response data
Trigger Types
Response-based
Emails are sent when a response to your survey is completed.
Ending-based
Emails are triggered when respondents reach specific survey endings.
Setting Up Email Follow-ups
Go to Follow-ups Section and Create New Follow-up
Navigate to the survey editor and access the Follow-ups section.
Configure Recipients
The βToβ field can be configured to use:
- Email Questions: Responses to question type
Open Text
of typeemail
- Contact Info: Responses to question type
Contact
- Hidden Fields: Values from hidden fields
- Team Members: Members of your team
- Yourself: Your own email address
Set Up Reply-To
- Add one or more valid email addresses
- Addresses can be added by typing and pressing space or comma
- Invalid email addresses are automatically rejected
Configure Email Content
- Subject: Customize your email subject line
- Body: Supports basic HTML formatting (
p
,span
,b
,strong
,i
,em
,a
,br
tags) Survey Response Data: Option to include detailed response data with support for:
- File uploads
- Images
- Rankings
- Translations
Save to Activate
Once youβve configured all settings, save your survey to activate the email follow-up.