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A Feedback Directory is the top-level container for feedback inside an organization. Every Feedback Record belongs to exactly one directory, and every source writes into a single directory.

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When to create a new directory

Create one directory per logically separate dataset. Common patterns:
  • By product line (e.g. “Mobile devices”, “Web apps”)
  • By stakeholder group (e.g. “Customers”, “Employees”)
  • By region (e.g. “Europe”, “North America”)

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Workspace access

Directories live at the organization level but are exposed to workspaces through an access list. Each workspace can only access one directory. Manage directory access from Organization Settings → Feedback Directories:
  • Create new directories
  • Rename or archive directories
  • Add or remove workspace access
Only Owners and Managers can manage directories. Workspace members see the directories their workspace has access to inside the Unify section.

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Archiving

Archiving a directory hides it from default views but does not delete its records. Use it for one-off programs that have ended.