Recall Functionality

Enhance your surveys with the Recall Functionality to create more engaging and personalized experiences. This feature allows users to dynamically include responses from previous answers in subsequent questions or descriptions, adapting the survey content based on individual responses.

How to Insert Recall References

Pre-requisite: Ensure the answer you wish to recall precedes the question in which it will be recalled. Here’s an example of setting up the first question:

Steps to Initiate Recall

1. Initiate Recall: In the survey editor, type @ in the question or description field where you want to insert a recall. This triggers a dropdown menu listing all preceding questions.

2. Select a Question: Navigate through the dropdown to choose your question. The first question is automatically focused, making it easy to select by pressing ENTER. Once selected, the question becomes a linked placeholder within the text field.

Configuring Fallback Options

To ensure the survey remains coherent when a response is missing (or the question is optional), you can set a fallback option.

1. Access Fallback Settings: Click the linked placeholder to open the configuration pop-up for fallback settings.
2. Set Fallback Text: Input the fallback text that should appear if the recalled question lacks a response. This text ensures smooth survey progression.

Example of Recall Usage

For example, you might structure a survey about favorite fruits as follows:

• Question 1: "What is your favorite fruit?"
• Question 2: "Why do you like @What is your favorite fruit? so much?"

If "Question 1" is unanswered, you can set a fallback like "the fruit" to make "Question 2" read: "Why do you like the fruit so much?"

User Experience

If a respondent answers “Mango” to the first question, the recall functionality automatically adjusts the following question to "Why is Mango your favorite?”

As you can see, the questions that use this recall automatically use the response value:

Visual Indicators in UI

When setting up your questions, the UI will visually indicate where recalls are used:

• Recall Indicators: Linked questions will be highlighted with a light grey background in the survey editor, making it clear where dynamic content is being utilized.
• Fallback Indicators: Any fallbacks set will also be displayed in a subtle yet distinct manner, ensuring you are aware of all conditional text paths in your survey.

Response Summary Page

On the Formbricks dashboard, summary responses and individual response cards reflect recalled information, ensuring data coherence and enhancing analysis.

• Summary Tab

  

• Response Card:

  

Conclusion

Recall Functionality in Formbricks surveys allows for a conversational and customized survey experience that enhances engagement and improves the quality of feedback. By integrating previous responses into new questions, you create a more interactive and relevant environment for respondents.