> ## Documentation Index
> Fetch the complete documentation index at: https://formbricks.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Rating

> Rating questions allow respondents to rate questions on a scale

Rating questions allow respondents to rate questions on a scale. Displays a title and a rating scale consisting of a number of images and labels for the lower and upper ends of the scale.

<iframe
  title="Survey Embed"
  src="https://app.formbricks.com/s/cx7u4n6hwvc3nztuk4vdezl9"
  style={{
position: "relative",
height: "600px",
maxHeight: "100vh",
width: "100%",
border: 0,
borderRadius: "12px",
overflow: "auto",
}}
/>

## Elements

<img src="https://mintcdn.com/formbricks/PoRbKmWNh09zaWpR/images/xm-and-surveys/core-features/question-type/rating.webp?fit=max&auto=format&n=PoRbKmWNh09zaWpR&q=85&s=f6a5f530c276610fdbd7a7ab77a14f51" alt="Overview of Rating question type" width="677" height="485" data-path="images/xm-and-surveys/core-features/question-type/rating.webp" />

### Title

Add a clear title to inform the respondent what information you are asking for.

### Description

Provide an optional description with further instructions.

### Scale

Select the icon to be used for the rating scale. The options include: stars, numbers or smileys. The default is stars.

### Range

Select the range of the rating scale. the options include: 3, 4, 5, 6, 7 or 10. The default is 5.

### Labels

Add labels for the lower and upper bounds of the rating scale. The default is "Not good" and "Very good".

## CSAT Summary

After collecting responses, rating questions display a CSAT (Customer Satisfaction) score with a visual traffic light indicator to help you quickly assess satisfaction levels:

* 🟢 **Green** (> 80%): High satisfaction - your users are very satisfied
* 🟠 **Orange** (55-80%): Moderate satisfaction - there's room for improvement
* 🔴 **Red** (\< 55%): Low satisfaction - immediate attention needed

<Note>The traffic light indicator appears automatically in the survey summary view, giving you instant feedback on user satisfaction without needing to dig into the data.</Note>

### How CSAT is Calculated

The CSAT percentage represents the proportion of respondents who gave a "satisfied" rating. What counts as "satisfied" depends on your selected range:

| Range | Satisfied Ratings   | Examples      |
| ----- | ------------------- | ------------- |
| 3     | Highest rating only | ⭐⭐⭐           |
| 4     | Top 2 ratings       | ⭐⭐⭐ or ⭐⭐⭐⭐   |
| 5     | Top 2 ratings       | ⭐⭐⭐⭐ or ⭐⭐⭐⭐⭐ |
| 6     | Top 2 ratings       | 5 or 6        |
| 7     | Top 2 ratings       | 6 or 7        |
| 10    | Top 3 ratings       | 8, 9, or 10   |

<Note>
  **Pro Tip:** For most use cases, a 5-point scale with star or smiley icons provides the best balance between granularity and user experience. Users find it easy to understand and quick to complete.
</Note>